Hi Allison,
When employee got terminated, his HSA plan has been delimited? Usually HSA plan is dependant on some other Plan ( Medical Plan).
e.g:. CDHP Health Plan ( IT1067) combines with HSA plan (IT0169)where employee can enrol for HSA plan at any time and can with draw. But Employer has to contribute irrespective of whether employee contributes or not.
So, when CDHP plan stops, HSA also stops automatically for employee. So, is it the same scenario with yours? Also check what is happening in the payroll. Check payroll results and the IT0167 records.
If employee is changing his benefit elections from portal, what is his current status?
Thanks,
Madhav.